DIVISION: Branch-wide
CLASS DEFINITION: This class is accountable for managing, developing and monitoring programs, policies and procedures critical to a division’s operations.
GUIDELINES FOR CLASS USE: Assignment of Program Managers to the I and II levels will be determined by the Chief Court Administrator based on recommendations from the appropriate Executive Director.
SUPERVISION RECEIVED: Receives general direction from an employee of higher grade.
SUPERVISION EXERCISED: May supervise lower level employees as assigned.
EXAMPLES OF DUTIES: Formulates and oversees the implementation of programs, policies and procedures affecting one or more assigned areas of responsibility; monitors program and policy compliance with statutes, rules, regulations, directives, program guidelines and Judicial Branch goals and objectives; performs quality control audits; evaluates the effectiveness of both operational and administrative programs; acts as a liaison with other operating units, agencies and outside officials regarding assigned areas of responsibility; provides technical and consultative services regarding programs; analyzes current operations and makes recommendations for improvement; responds to complaints from the public; conducts research and prepares and analyzes management reports to determine the impact on current policies and procedures; conducts training in related areas; recommends solutions to problems in related areas; interprets statutes and rules of practice for application in program areas; may develop budget requests and options; may review and analyze legislative proposals and regulations; develops, forms, manuals and other instructional materials; conducts site visits; serves on department committees; performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED
KNOWLEDGE, SKILLS, AND ABILITY: Knowledge of court operations, trial procedures and rules of practice; knowledge of the principles, concepts and methods of statistical analysis; knowledge of relevant state and federal laws; well-developed skills in interpersonal communications, oral and written communications; substantial database-oriented computer skills.
EXPERIENCE AND TRAINING
General Experience: Nine years of professional experience in a broad range of functions related to assigned areas, including some responsibility for planning, research and statistical analysis, organizational analysis, or a related field.
Substitutions Allowed:
1) College training may be substituted for the General Experience on the basis of fifteen semester hours equaling one-half year of experience to a maximum of four years for a Bachelor’s degree.
2) A law degree or a master's degree in a related field may be substituted for one additional year of the General Experience.
SPECIAL REQUIREMENT: Incumbents may be required to travel in the course of their daily work.