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Effective Date:
JA 27
May 31, 2019

DIVISION: Office of the Chief Court Administrator

CLASS DEFINITION: In an Information Technology (IT) environment, this class is accountable for independently performing a full range of moderately complex information technology tasks.

SUPERVISION RECEIVED: Works under the supervision of an employee of higher grade.

SUPERVISION EXERCISED: May lead lower level IT staff and/or team members as assigned.

EXAMPLES OF DUTIES: It is not intended for the applicant to have all qualifications within each area; an applicant may have one or a combination of experience from various sections. The intent of the listed summaries is to give a general indication of the level of difficulty and the responsibility common to all positions in the class. All applicants will assist higher level staff with projects related to more complex systems.


Audio/Visual Multimedia and Courtroom Technology: Provides moderately complex software and hardware support for multimedia presentations, including creating, planning, designing, testing and operating teaching products and aids for use in executive-level training programs; provides moderately complex technical and administrative support for courtroom and judges’ chambers audio/visual and telecommunications systems, including installation, operation, problem diagnosis, repair and maintenance.

Business Analysis: Manages moderately complex level system and project requirements; identifies changes to scope and tracks requirements through implementation; defines key business processes and identifies critical paths of the operations; identifies the impact of technology on business processes; working with the project team, proposes, documents and assesses technical solutions to business needs, and verifies and validates moderately complex level system specifications; identifies process gaps; translates business needs into systems specifications; utilizes elicitation and facilitation techniques; entry level task coordination in support of project management.

Database Administration: Provides moderately complex level database support and troubleshooting; designs, installs, tunes and maintains integrity of enterprise wide databases; may lead integration efforts, transitioning applications to new technology.

Desktop Services: Diagnoses and resolves PC and desktop software needs using a variety of diagnostic tools to identify hardware and/or software issues and initiate repairs; rebuilds PCs and reconfigures user specific settings; installs new software releases of moderately complex level; coordinates installation, modification and maintenance of network components; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection.

IT Security: Conducts routine and moderately complex IT risk analysis by assessing administrative, technical and physical safeguards; assists in performing IT investigations maintaining chain of custody and forensic analysis; prevents and responds to routine and moderately complex security intrusions.

Network Support: Assists in the design and implementation of routine communication networks; assists in diagnosing and resolving issues using network management systems and utilities.

Platform Administration: Performs moderately complex duties related to enterprise wide server, storage and email support; assists in the development of server, storage, and email standards; configures, installs, supports, maintains, upgrades, and may trouble shoot server, storage, and email software, hardware, off-the-shelf packages and operating systems.

Quality Assurance: Analyzes moderately complex level project documents; identifies the impact of technology changes on current systems; develops test strategies; translates systems specifications, written or derived, into test plans and test scripts; executes test plans and test scripts and documents results and defects; coordinates the resolution of system defects; monitors test plans and verifies that development deliverables are consistent with the systems specifications.

Software Development: Analyzes, designs, codes and tests moderately complex software applications, data and reports including business intelligence reports; configures and installs application packages; writes technical program specifications and technical systems specifications; troubleshoots and supports production issues; entry level task coordination in support of project management.

ALL FUNCTIONAL AREAS: In all functional areas, the incumbent will use routine interpersonal and technical skills to perform and/or participate in the following:
  • Diagnoses system problems and develops and coordinates resolutions;
  • Assists in managing planning, estimating, analysis, design, selection, installation and implementation of new and existing technologies; evaluates new technologies;
  • Tests and evaluates new hardware and/or software; assists in making recommendations for hardware and/or software purchases; assists in determining interface and utility requirements and creating design specifications; may act as liaison to hardware and/or software vendors, developers, and management; arranges necessary hardware and software availability; may oversee hardware and software vendors;
  • Assists in the development and implementation of network and system security guidelines;
  • Makes recommendations for migration and upgrade directions; may train business or technical staff on new procedures;
  • May conduct system performance analysis, tuning or storage management; may conduct technical training programs for IT staff;
  • May act as task coordinator overseeing other technical staff and support personnel;
  • Communicates with business owners and management; may facilitate meetings; may assist in development of current and future information technology policies, procedures and standards;
  • May participate in Request for Proposal (RFP) process;
  • Assists in implementation and execution of disaster recovery plans;
  • Performs and/or assists in the preparation of correspondence, manuals, business intelligence reporting and documentation as required;
  • Produces status reports;
  • Supports production applications and environments as required;
  • Performs related duties as required.

General Experience: Six (6) years of experience in information technology (IT), programming, systems/software development or another IT related field with a concentration in the specific area of the position being applied for.
Special Experience: One (1) year of the General Experience must have been at the Information Technology Analyst I level or its equivalent.

Substitutions Allowed:
  1. College training in management information systems, computer science, electrical engineering or related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling six (6) months of experience to a maximum of four (4) years for a Bachelor’s degree.
  2. A Master’s degree in management information systems, computer science, electrical engineering or related area may be substituted for one (1) additional year of the General Experience.
  3. Relevant certification in management information systems, computer science, electrical engineering, project management or related area may be substituted for up to six (6) months of the general experience.

SPECIAL REQUIREMENT: Incumbents may be required to travel within the State in the course of their daily work.